Questions we get asked a lot.

Most teams are fully onboarded and live within 2–3 weeks. For simpler services like data entry or basic support, we can move faster. Complex technical support or sales campaigns may take up to 4 weeks for proper training.

We typically start with a minimum of 3 agents to ensure coverage and quality. From there, you can scale up as needed — we've ramped teams from 5 to 50+ in a single quarter.

We'll work with whatever you have. If you have existing SOPs, scripts, and product docs — great, we'll build on them. If not, our onboarding team will create everything from scratch based on interviews with your team.

We integrate with all major platforms: Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Slack, and more. If you use a custom tool, we'll adapt — our agents are trained on your stack, not ours. See our full omnichannel support capabilities.

We provide full omnichannel support — phone, email, live chat, social media, and helpdesk platforms. Your customers get consistent, high-quality service no matter how they reach out.

We offer both retainer-based and commission-based cold calling. Our agents prospect, pitch, and qualify leads so your closers only talk to warm opportunities. We handle script development, A/B testing, and CRM integration.

Our back office team handles data entry, invoice processing, order management, document verification, compliance checks, and database cleanup. We integrate with your existing tools and ERPs.

Yes. Our technical support agents handle Tier 1 and Tier 2 troubleshooting, ticketing workflows, SLA tracking, knowledge base management, and remote desktop support.

We serve a wide range of industries including real estate, SaaS, insurance, finance, healthcare, and e-commerce. Our agents are trained specifically for your industry — they understand your workflows, compliance needs, and customer expectations from day one.

Yes. Our healthcare teams are HIPAA-trained and handle patient scheduling, insurance verification, pre-authorization, and post-visit follow-ups for clinics, hospitals, and telehealth providers.

We provide lead qualification, appointment setting, tenant support, property listing follow-ups, and commission-based sales campaigns — built specifically for agents, brokers, and property managers.

Absolutely. We handle technical support, user onboarding, churn prevention outreach, and helpdesk management for software companies at every stage — from startups to enterprise.

We offer flexible pricing models: dedicated agent (monthly per agent), hourly, or commission-based (pay-per-lead / pay-per-appointment). We'll recommend the best model based on your service type and volume.

No. We offer month-to-month agreements with 30-day notice. We earn your business every month — no lock-ins, no penalties for scaling down.

Everything: recruitment, training, QA, management, reporting, and infrastructure. The price you see is the price you pay — no hidden fees for software, office space, or equipment. Get a free quote.

Yes. We offer a 2-week pilot program so you can evaluate quality, communication, and results before committing to a longer engagement.

Every team has a dedicated QA specialist who scores calls, chats, and emails against your rubric. We run weekly calibration sessions and share scorecards so you always know where quality stands.

Yes. Every client gets a dedicated account manager who serves as your single point of contact — handling escalations, reporting, and process improvements.

Absolutely. All calls are recorded and available on demand. Chat and email transcripts are logged in your platform. Full transparency is non-negotiable for us.

Underperformers go through a structured improvement plan. If they don't meet standards within the agreed timeline, we replace them — at no extra cost or disruption to your operations.

Yes. All operations are fully GDPR compliant. We have data processing agreements, strict access controls, and regular compliance audits. Learn more about us.

Yes. Our teams are trained on industry-specific compliance standards. For healthcare we follow HIPAA protocols, and for finance and banking we maintain PCI-DSS compliant operations with secure data handling.

All data stays within your systems. Our agents access your platforms through secure, monitored connections. We don't store customer data on our own servers unless explicitly agreed upon with proper safeguards.